Frequently Asked Questions
Everything you need to know about your floral supplies and orders.
What is the best way to hydrate OASIS Floral Foam?
To ensure maximum water absorption, place the foam on top of a deep container of water and let it sink naturally. Do not push it down, as this can create dry air pockets in the center.
How long does shipping take for bulk orders?
Standard shipping typically takes 3-5 business days. For large bulk orders or floral containers, please allow up to 7 business days for processing and freight delivery.
Can I return unused floral supplies?
Yes, we accept returns on unused, unopened products within 30 days of purchase. Please note that perishable items or custom-cut supplies may be excluded from our standard return policy.
Do you offer professional discounts for florists?
We offer a tiered pricing program for industry professionals. To apply, please create an account and submit your valid resale certificate or business license for verification.
Are OASIS Floral Foam products biodegradable?
We offer a specific line called OASIS Maxlife which is the world's first floral foam with enhanced biodegradability, designed to break down over time in a biologically active landfill environment.
What should I do if my items arrive damaged?
Please inspect your shipment immediately upon arrival. If any items are damaged, contact our customer service team within 48 hours with photos of the packaging and product to initiate a replacement.